Knowledge-Work Automation

Empower users to true digital adoption and transform your organizational knowledge in ROI

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-25%

Reduction in Support and Field Service Costs

What are Knowledge Augmentation solutions?

Knowledge Augmentation solutions or Knowledge Automation solutions help you capture and connect all organizational knowledge – from docs to the tacit knowledge of your teams on the field – to transform knowledge in ROI.

Our knowledge augmentation solutions are part of the Voice-Enabled Enterprise approach to make your business more agile and intelligent:

  • There is so much data, so little time
  • Your staff needs instant access to relevant information to turn a critical, vulnerable moment with a customer into an opportunity for sales
  • They’re used to get information online and act in the physical world but enterprise systems are not really friendly and user-centric.

Voice AI and Instant Messaging for Knowledge Augmentation

Voice AI and Instant Messaging simplify users’ interactions with connected devices.

LIFEdata is a Voice AI platform that turns speech into actions to save people time and get them what they want as quickly as possible: Make all of your knowledge sources accessible through Voice and Instant Messaging to create value from shared knowledge.

Knowledge Augmentation Solutions:

Knowledge Augmentation Solutions powered by AI

47%

Faster Answers

2x

Increase in Online Resolution Rates

12%

Increase in Customer Satisfaction

How to Sell More with Knowledge Augmentation Solutions

Get more sales saving your employees time and getting them what they want as quickly as possible.

LIFEdata is an AI Voice platform that turns speech (and instant messaging) into action, enabling the Omni-Channel User Experience.

The LIFEdata AI platform simplifies human interactions with connected devices.

Empower your employees to true digital adoption and transform your organizational knowledge in ROI.

Use Voice and Instant Messaging to give your field force access to current customer information, documents, tasks and provide personalized guidance to turn a critical, vulnerable moment with a customer into an opportunity for sales or loyalty.

Voice-Enabled Knowledge Automation

Inspire employee productivity with smarter tools
There is a simple and more efficient way to handle all of your staff-related enquiries.
We know what your employees mean, not what they type.

People have different ways of asking the same question. So how do you ensure important HR information can easily be found?
Our knowledge automation solution for employees offers intuitive, self-service features to help you automate the delivery of HR answers, capture organizational expertise and distribute this collective intelligence across your organization. Let them know you care with 24×7 access to HR services, available for any mobile device and any time of day.

Omni-Channel Intelligent Knowledge Augmentation

We’re all going Omnichannel, whether we’re customers or employees. Our average attention span has fallen to a few seconds.

Why should we search if we can just ask?

Nobody has time to wait.
Save people time and get them what they want as quickly as possible with connected Knowledge Augmentation solutions to turn a critical, vulnerable moment with a customer into an opportunity for sales and loyalty:

  • More sales opportunity and increased average volume
  • Improved first visit resolution
  • Decreased customer support call volume
  • Minimized windshield time.

Voice AI-Powered Knowledge Augmentation

We are changing the way businesses connect people with knowledge.
Even simple problems can be difficult to resolve with a single enquiry and often people will have follow-up questions.

Ensure customer success with every self-service experience with Voice and Instant Messaging. Anticipate what customers are likely to ask you next.

LIFEdata understands the context of customer enquiries and predicts what people are likely to ask next in real-time.

Our knowledge automation solutions for customers provide a more natural and rewarding way for people to obtain self-service across all channels and devices.

Proven results in weeks, not years

Executive
Briefing
20-40 min
Live Prototype
Release
5-10 days
SaaS
Live Deployment
2-4 weeks
Enterprise Setup
Live Deployment
1-3 months

Empower users to true digital adoption and transform your organizational knowledge in ROI

No technical personnel required. Talk to an expert right now

KNOWLEDGE AUGMENTATION SOLUTIONS

Knowledge Management

Digital transformation connects systems, data and people to drive consumer-like experiences.

A knowledge automation solution unifies customer data, from service history to communications preferences, for a complete view that’s shared across the entire field service operation:

  • A Knowledge Augmentation solution streamlines communication with customers
  • A Knowledge Augmentation solution drives efficiencies for in-house departments
  • A Knowledge Augmentation solution gives your employees the information they need to resolve cases faster and sell more.

Janssen Genia: Voice AI-Powered Knowledge Augmentation

Janssen, a Johnson & Johnson company, had field service management and supply chain operations with:

  • COMPLEXITY, due to the presence of several interconnected field levels (in this case, hospital pharmacists, scientific informants and company departments) with privileged access to different information, according to compliance and process needs
  • INEFFICIENCY, due to time-consuming and bureaucratized procedures (such as filling in and sending forms), when the hospital pharmacist needs to spend time working hands-free.

In November 2019 we released Genia, the first Voice-Enabled Enterprise solution with Intelligent Knowledge Augmentation for hospital pharmacists in Italy.

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