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TRAVEL IS A COMPLEX PURCHASE

Everyone has an opinion, yet nobody is quite like you

45 Touchpoints

Average purchase journey for a single hotel room

Sell more helping travellers Look for Information while they Explore Destinations

Sell more helping travellers Look for Information while they Explore Destinations

Finding travel accommodations is protracted, complex, and sometimes annoying:

  • An average purchase journey for a single hotel room lasts 36 days; hits 45 touchpoints, distributed among search engines and the sites of intermediaries and suppliers; and involves multiple devices
  • For the traveler, time has an almost infinite opportunity cost
  • The proportion of cross-device travel-shopping journeys is rising—up ten percentage points in the past year.

Instant Voice to assist travelers

Instant Voice to assist travelers

Assistance should start from the very first sign of intent. 

According to the recent travel research that Google conducted with Greenberg, search is the channel these travellers turn to first, so it’s important that travel marketers surface the right information, at the right time, across devices.

Put the traveler in control

As exciting as travel is, the process comes with a certain amount of uncertainty — will my flight be delayed or even cancelled? Will the room look anything like it did in the pictures? What if I lose my luggage or something valuable?

AI to Augment Travel Experiences

AI to Augment Travel Experiences

Common inefficiencies like inaccurate orders, long wait times, and inconsistent upselling can result in thousands of dollars of lost sales for your company:

  • Look for new clients where they are already at, WhatsApp or Facebook Messenger
  • Give them a much more frictionless and time-saving interaction with Voice search, Voice browsing and Voice control.
  • Augment the traveler experience: When people look for a travel, they’re getting more done than just their booking. They’re also finding ways to pass the time. People are also looking for other kinds of assistance, such as language assistance. Demand for translation help is quickly growing. Checking social networks and the weather are popular searches.

Nearly 3 in 10 high-value travelers for hotels say not speaking foreign languages prevents them from traveling more.

LIFEdata Conversational Service Automation AI

Here’s how to help, build a new augmented experience and close more business with Instant Voice and Conversational Marketing:

  • Automation and AI to add value to your business operations
  • Instant Voice for mobile commerce and web, a much more natural and efficient time-saving way of augmenting your services.

From simple FAQs to end-to-end Transactional Automation to make even the most complex products easy to access and understand by your customers, LIFEdata supports your Sales, Marketing and Customer Experience automation.

 

Conversational AI enabling new Online to Offline business

  • Voice-first
  • Instant on any device
  • Omnichannel (web, mobile app, Facebook, WhatsApp Business API, Google Assistant, Google Home, Amazon Alexa)

Consolidating the multiple pieces of customer interaction, employee productivity and product experience.

Multilingual (70 languages supported).

No need of set up and programming.

Results in days, not months

Discovery
Call		 Live Prototype
Release		 SaaS
Live Deployment		 Enterprise Custom
Live Deployment
20-40 min 2-4 days 1-2 weeks 1-3 months

Sell more helping travellers Look for Information while they Explore Destinations